The PlayPhone charges you may have received on your cell phone bill occurred when the device holder subscribed for services which may consist of one or more of the following:
 Ringtones
 Wallpapers and images
 Mobile Games
 Videos
 Text alerts

To join and receive these services the device holder must do one of the following double opt-in processes
A) Visit a website offering mobile content, enter your cell phone number online, receive a PIN, and enter that PIN online.
B) Send a text message to the premium number seen on TV or in a magazine.

The above must happen before you are considered a valid user of our service and have charges appear on your cell phone bill. To stop these charges and services please send the word STOP to 77888.

We are glad that you found your favorite content. Now that you have found your desired item click on the "Get it Now" button.  You will now be just four easy steps away from getting that item on your phone today.  Simply fill out the information form, enter your phone number, select your offer (this can be a trial or subscription offer), and confirm. The download link will then be sent to your phone and you can begin downloading. Also, if you need any further assistance downloading we are here to help.  Call us at 866-853-9793.

If you do not wish to subscribed directly online, you can send a text message "p" or "y" to 77888.  You will receive a text message confirming your subscription to our service.

Our service is a pay for access subscription which gives you access to thousands of ringtones, wallpapers, games, and much more.  The PlayPhone charges you may have received on your cell phone bill occurred when the device holder subscribed for services which may consist of one or more of the following:
 Ringtones
 Wallpapers and images
 Mobile Games
 Text alerts
To join and receive these services the device holder must do one of the following
A) Visit a website offering mobile content, enter your cell phone number online, receive a PIN, and enter that PIN online.
B) Send a text message to the premium number seen on TV or in a magazine.

The above must happen before you are considered a valid user of our service and have charges appear on your cell phone bill.
To stop these charges and services please send the word STOP to 77888.

As a courtesy, PlayPhone may issue a refund for the last service charge if you meet the following criteria:

 You have subscribed or your account has renewed within the last 30 days
 And you have not requested nor downloaded any content from our site

If you are eligible for a refund and would like to request a refund for the last service charge only, please contact our billing department at 866-853-9793.

We are sorry to see you go.  If you are canceling the service due to technical difficulties, please contact our customer care, 866-853-9793.  Our customer care agents are available 24 hours seven days  a week and will gladly help you with any downloading issues. To stop the service, you may text the word STOP to 77888 or send email to customercare@allpp.com. We are continually adding new and exciting content and hope that you will come back and visit us in the near future for your mobile content needs.

You can easily get credits to use towards getting ringtones, games, videos, and wallpapers by subscribing to the service or using a pre-paid PIN card.

Members of PlayPhone can obtain content for their phone by doing the following:
1. Browsing or searching for your favorite content on the web or from your mobile phone through www.playphone.com (web) or m.playphone.com (on phone).
2. Make a selection and click on the "Get Now" button, drag and drop the content into the get content now box, or follow the link on your mobile phone.
3. Receive the content sent directly to your handset and follow the link. Credits will then be deducted from your account.
4. If additional credits are required, go to the accounts menu and click on the Get More Credits link.

You can find all the content you have downloaded in your Content Vault.  To access your Content Vault, log into your account, go to the "My Account" page, under Download and Content select Content Vault.

To change your phone model log into your account, go to the "My Accounts" page, select the "Change Phone Model" link located under the "Profile" menu.  Please remember to save your changes.

To change your profile log into your account, go to the "My Accounts" page, select the "Update Profile" link located under the "Profile" menu.  Please remember to save your changes.