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Welcome to our Customer Care Support

At PlayPhone we are dedicated to giving you the best service.

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  • 1. How do I get credits or downloads?

    First, sign up for the service.  Then select content and click "Get Now" to send it to your phone.

  • 2. How much does a ringtone, video, wallpaper, or game cost?

    Games start at 3 download credits, while ring tones and wallpapers start at 1 download credit. Prices for items vary from $.99 – $6.99. See our catalogue for more details.

  • 3. I am not sure if I have wireless web access?

    Check your menu or user guide for wap services, or wireless Internet. Or you can check with your service provider.

  • 4. What is TextFun?

    Text Fun is a large collection of daily jokes, horoscope, and tips which are sent to your phone dailyStart getting fun text sent to your phone todaySign up by visiting our Text Fun page.

  • 5. What do I need to join TextFun?

    You just need a mobile phone that is capable of receiving text messages and internet access.  While most phones are compatible, we recommend that you check the manual that came with your phone to ensure that you are able to enjoy our services.  You can also check with your carrier for the exact details.

     

  • 6. What’s Wishlist?

    Make your wish come true faster. 
    Add favorite content items to Wishlist and download them whenever you want. 

    Wishlist is like your favorite list.  While you browse through the site and you find something you like, you can add them to Wishlist and download them whenever you want.  That can save you a lot of time to find your favorite items again. 

    When you visit us the next time, you can go to My Stuff and access your Wishlist to find all your favorite items.  You can remove items that you don’t want too.  It’s easy!

  • 7. Why do I have to fill out My Profile?

    Let us know more about you.  By giving out more information about what you like, we can tailor promotion offers just for you. 

    Be sure to give us a valid email address so we can send you member rewards occasionally. 

    We respect your privacy and your information will not be shared with any third party.

  • 8. What’s My Stuff?

    At My Stuff, you can find all the ‘stuff’ that is revolved around you - your favorite items, your content and your content sharing history.  Visit us frequently to check out new features.

    Here’s what you can find from My Stuff. 
    -    Your profile
    -    Your Wishlist
    -    Content you shared with your friends
    -    Content you gave ratings
    -    Your download history
    -    Items you viewed

  • 9. How can I get a copy of the code sent to my email address?

    Upon creating a widget you will be given the opportunity

  • 10. How do you create a widget?

    Creating a widget is as easy as following four simple steps.  Go  to our widget section and select your widget data type.  Once selected you can select the color, preview the widget and get your code.  Copy and paste the code into your blog or website.

  • 11. How do I subscribe to the email newsletter?

    To subscribe to the newsletter provide us with your email address when you subscribe your cell phone.

Unable to find your answer, you can try the email support